Shopping at Walmart and any other big store can feel overwhelming. Luckily, these chain stores tend to have forgiving return and refund policies, which might help quell our stress when stepping into the chaos, knowing we have a safety net in case we buy too many of something or make an impulse purchase.
There are a lot of Walmart shopping hacks that will help you save money and have a more pleasant experience but don’t forget to check that refund policy. We combed through Walmart’s refund and exchange information and found seven frustrating things about their policies. Keep them in mind when considering your next shopping trip.
Editor’s note: Prices are subject to change and may vary by location.
Earn cash back on everyday purchases with this rare account
Want to earn cash back on your everyday purchases without using a credit card? With the Discover®️ Cashback Debit Checking account (member FDIC), you can earn 1% cash back on up to $3,000 in debit card purchases each month!1
With no credit check to apply and no monthly fees to worry about, you can earn nearly passive income on purchases you’re making anyway — up to an extra $360 a year!
This rare checking account has other great perks too, like access to your paycheck up to 2 days early with Early Pay, no minimum deposit or monthly balance requirements, over 60K fee-free ATMs, and the ability to add cash to your account at Walmart stores nationwide.
Don’t leave money on the table — it only takes minutes to apply and it won’t impact your credit score.
Apply for a Discover Cashback Checking account today
Alcohol
Did you receive a bottle of alcohol as a wedding shower gift? Did someone bring a six-pack to the lake that went unopened? Unfortunately, “unopened Tobacco and Alcohol products can only be returned to the original store of purchase.” These rules are pretty strict, as substance laws vary so widely and are taken very seriously.
In cases where you received a gift of alcohol or tobacco that you are not keen on, you may want to consider re-gifting it.
Wireless Phones
Walmart does not accept refunds or exchanges on several surprising items, including wireless phones, more commonly known as cell phones. According to their exceptions page: “Wireless phones, Marketplace collectibles and Marketplace luxury items” are subject to a slightly different return policy than most other items.
The policy does note that some of these items have a return window of up to 14 days. As a precaution, always check the refund details on your product before purchase.
Tires
You can purchase and return tires to Walmart, no issue. However, if you had mounting or installation services done at Walmart to those tires — or went elsewhere shortly after purchase for installation — those tires are no longer returnable.
Tires that have not been mounted can be returned to any Walmart with an Auto Care Center. Many competitors have buy-and-try guarantees for their tires. Firestone Tires, for example, has a 90-day window. With proof of purchase, you can exchange any Bridgestone or Firestone tires purchased at their stores within that three-month window.
Get a protection plan on all your appliances
Did you know if your air conditioner stops working, your homeowner’s insurance won’t cover it? Same with plumbing, electrical issues, appliances, and more.
Whether or not you’re a new homeowner, a home warranty from Choice Home Warranty could pick up the slack where insurance falls short and protect you against surprise expenses. If a covered system in your home breaks, you can call their hotline 24/7 to get it repaired.
For a limited time, you can get your first month free with a Single Payment home warranty plan.
Major appliances
As inconvenient as it sounds, it’s true. Major appliances like refrigerators, washing machines, dryers, trash compactors, cooktops, and more have a two-day return window. Not only that, but you must have the original receipt with you.
To give you the biggest window of time to test your appliance, arrange for your installation as early as you can in the day. Test the appliance 2-5 times, recording it for sound inconsistencies, incorrect results, or otherwise. This will give you confidence in your new appliance and ensure you get it back to Walmart within the 48-hour window if need be.
Home services
If you ever need a home installation, furniture assembly, appliance delivery, or other service arranged through Walmart, be aware that you must adhere to their cancellation policy. Appointments canceled within 24 hours of the scheduled time are not eligible for refund, nor are any services that have been rendered.
While it is easy to understand why services completed might not be up for a refund, the thought that an improper installation cannot be compensated is a little concerning, not to mention any health-related or emergency issues that may come up within the 24-hour window before the services are to happen.
Trending Stories
Flat pack furniture
Walmart sells an array of office and home furniture, patio items, appliances, and more. Many products available online, in-store, and through vendors on the marketplace come in boxes and require some element of assembly. These items cannot be returned.
That is, unless, you disassemble and re-package them before dropping them off with FedEx. That means if you decide you do not enjoy the item you just spent hours building, you must take it apart entirely without causing damage. Furniture-specific stores like IKEA and Nebraska Furniture Mart have more lax return policies on assembled items.
Dealer and reseller items
Thankfully, Walmart does not add restocking fees to its refunds. However, if you purchase something online through its marketplace from a separate vendor, you may incur restocking fees of up to 20% of the original purchase price.
To avoid this, read the fine print in the vendor’s policy before checking out. Purchasing items only available officially through Walmart will discourage fees as well.
Marketplace collectibles
This goes double for collectibles from the marketplace. Make sure to look at all of the fine print before purchase, especially when shopping for collectibles. These items are often marked “final sale” and cannot be refunded or exchanged.
Consumers do need to be practical and explore all of their options, especially when purchasing online. As long as Walmart continues to work toward a platform that clearly identifies reseller and dealer items for its customers, this particular refund policy will be less frustrating.
Bottom line
If you choose to shop at Walmart online, make sure to check the tabs and settings every once in a while. Sometimes, advertised products by vendors may make their way into your “in-store” searches.
No matter how you’re shopping with Walmart, be it in-person, online, or with marketplace vendors, you can earn rewards on everyday purchases with these top rewards credit cards.
Lucrative, Flat-Rate Cash Rewards
FinanceBuzz writers and editors score cards based on a number of objective features as well as our expert editorial assessment. Our partners do not influence how we rate products.
Wells Fargo Active Cash® Card
Current Offer
$200 cash rewards bonus after spending $500 in purchases in the first 3 months
Annual Fee
$0
Rewards Rate
Earn unlimited 2% cash rewards on purchases
Benefits
- Low spend threshold for its welcome offer — $200 cash rewards bonus after spending $500 in purchases in the first 3 months
- Cell phone protection benefit (subject to a $25 deductible)
- Can redeem rewards at an ATM for literal cash
Drawbacks
- Foreign transaction fee of 3%
- No bonus categories
- Select “Apply Now” to take advantage of this specific offer and learn more about product features, terms and conditions.
- Earn a $200 cash rewards bonus after spending $500 in purchases in the first 3 months.
- Earn unlimited 2% cash rewards on purchases.
- 0% intro APR for 12 months from account opening on purchases and qualifying balance transfers. 19.74%, 24.74%, or 29.74% Variable APR thereafter; balance transfers made within 120 days qualify for the intro rate and fee of 3% then a BT fee of up to 5%, min: $5.
- $0 annual fee.
- No categories to track or remember and cash rewards don’t expire as long as your account remains open.
- Find tickets to top sports and entertainment events, book travel, make dinner reservations and more with your complimentary 24/7 Visa Signature® Concierge.
- Up to $600 of cell phone protection against damage or theft. Subject to a $25 deductible.
Subscribe Today
Want extra-cash moves to come right to you?
Stop browsing endlessly. Get proven ways to earn pocket money, help cover rent, and crush your debt — sent to your inbox daily.