Remember when excellent service was how businesses earned your loyalty? There was a time when checking luggage, talking to a live customer service agent, or getting your gift wrapped was part of how businesses showed you were a valued customer.
Over the past couple of decades, what used to be included has been repackaged as "convenience fees" and "service charges." For retirees on fixed incomes, these nickel-and-dime tactics have turned routine transactions into budget-busting surprises — and in many cases, they feel like foolish ways to waste money.
Here are 11 services that cost extra but used to be simply part of good business practice.
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Checking your luggage when you fly
Airline tickets once included checked luggage, but that changed in 2008 when American Airlines became the first major U.S. carrier to add a bag fee. Other airlines quickly followed.
What started as a $15 charge each way has climbed to at least $35 for the first bag, $45 to $200 for the second, and up to $200 for a third, depending on your route and travel season.
That's vacation spending money out the window.
Talking to a real customer service representative
You probably remember when you could call customer service and talk to a real, knowledgeable representative at no extra cost.
In the 1960s, call centers were staffed with agents dedicated to answering customer questions. Starting in 1967, toll-free numbers made it even easier.
Today, you will deal with automated phone trees and AI chatbots.
Getting paper bills in the mail
You may not have liked receiving bills in the mail, but you didn't have to pay for a paper version. Companies covered the printing and postage to bill their customers.
As billing moves more and more online, many utilities and credit cards charge customers $1.99 or more for paper bills.
The convenience fees seem small, but they add up.
Resolve $10,000 or more of your debt
National Debt Relief could help you resolve your credit card debt with an affordable plan that works for you. Just tell them your situation, then find out your debt relief options.4 <p>Please note that all calls with the company may be recorded or monitored for quality assurance and training purposes. Clients who are able to stay with the program and get all their debt settled realize approximate savings of 45% before fees, or 20% including our fees, over 24 to 48 months. All claims are based on enrolled debts. Not all debts are eligible for enrollment. Not all clients complete our program for various reasons, including their ability to save sufficient funds. Estimates based on prior results, which will vary based on specific circumstances. We do not guarantee that your debts will be lowered by a specific amount or percentage or that you will be debt-free within a specific period of time. We do not assume consumer debt, make monthly payments to creditors or provide tax, bankruptcy, accounting or legal advice or credit repair services. Not available in all states. Please contact a tax professional to discuss tax consequences of settlement. Please consult with a bankruptcy attorney for more information on bankruptcy. Depending on your state, we may be available to recommend a local tax professional and/or bankruptcy attorney. Read and understand all program materials prior to enrollment, including potential adverse impact on credit rating. "Debt-Free" applies only to enrolled credit cards, personal loans, and medical bills. Not mortgages, car loans, or other debts. Results vary.</p>
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Using ATMs at other banks
Prior to 1996, you could use almost any ATM and pay a maximum of $1.20. Today, if you use an out-of-network ATM, you can pay $2 to $3 to your bank and another $1 to $3 to the owner of the ATM.
If you like to use cash, plan ahead to avoid these fees. You can also always pop into a grocery store and get cash out for a small purchase.
Watching TV without subscriptions
Do you remember when a small TV and an antenna were all you needed? Granted, there were a lot fewer channels and shows to watch.
Today, it's easy to go overboard. The average American household spends $61 a month on four streaming services, according to a Deloitte survey. That's more than the average cost of cable 15 years ago.
In-store gift wrapping
There was a time when elegant gift wrapping was a perk of holiday shopping. It was a benefit of shopping at a large department store and added to the mystique of the experience.
Today, you have two options: either wrap the gift yourself or pay someone to do it for you. Nordstrom charges $5 to wrap your purchase. Even online stores like Amazon charge for a gift box and a personalized note.
Enjoying in-flight meals
Do you remember when you could count on an in-flight meal if you were in the air for over an hour? Granted, they were notoriously bad, but it was part of the experience.
The last free domestic coach meal was served on Continental Airlines in 2010. Today, you're going to buy a boxed meal or bring your own food. No more free lunch for travelers.
Parking downtown
For a long time, you could get half an hour at a metered spot for one quarter. Depending on where you lived, you might have even parked downtown for free.
Parking today has gone high-tech, and prices have gone up. If your meter expires or you park in the wrong place in some cities, you can pay between $25 and $300.
Visiting national parks
While some national parks charged entrance fees as far back as 1908, many were either free or charged a nominal fee that remained the same for decades.
Recently, entrance fees went up to an average of $35 per car per week.
For retirees, national parks can be a wonderful, affordable way to explore the country. Fortunately, senior citizens can still get a lifetime Golden Age Passport for $80.
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Using hotel pools and gyms
Twenty years ago, you wouldn't have imagined paying $20 to $50 a night in "resort fees" to use the hotel swimming pool and other amenities. Especially when you can't opt out of the fees if you don't plan to use the extra facilities.
Today, you can book a room for $100 a night only to see it balloon to $150 with extras. Ask about resort fees before you book.
Printing documents at libraries
Libraries are free, right? They are a wonderful resource of free materials, but more and more libraries charge for printing and photocopying services.
Some libraries allow cardholders to print or copy a limited number of pages at no cost, but you still expect to be charged 10 to 50 cents per page after that.
Bottom line
If it feels like you're being nickel-and-dimed, you're right. Businesses have pushed more costs onto customers, and those surprise charges can sting. Research shows hidden fees feel almost twice as painful as a clear price increase.
You can't turn back time, but you can look for ways to save money by being selective about where you spend and avoiding unnecessary add-ons. You can't turn back time, but you can make informed choices about where to spend your money.
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