If you were a Comcast customer in 2023, a new class action settlement might put extra cash in your pocket. After a major data breach exposed customer information, Comcast reached a $117.5 million settlement, which includes reimbursement for customers who experienced a loss of time or money because of the breach.
Here's what you should know about the settlement, whether you qualify, and what steps you need to take to file a claim.
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What prompted the lawsuit
In October 2023, a data breach exposed personal information of about 36 million Xfinity customers. During the attack, customers' usernames, passwords, names, contact information, dates of birth, and the last four digits of Social Security numbers were stolen.
The lawsuit alleged that Comcast lacked sufficient security measures to protect customers' information, violated laws, and didn't properly notify customers after the cyberattack.
Comcast denied any wrongdoing, but in January 2026, the business reached a preliminary settlement.
Who is eligible to receive compensation
Only Comcast customers whose personal information was exposed during the data breach are eligible to receive compensation from the settlement. If you were part of the breach, you should have been notified in December 2023. That initial notification included a settlement member ID specific to you, and you'll need that ID to file a claim.
How to file a claim for out-of-pocket losses
The settlement offers two claim options. If you spent money dealing with fraud or identity theft that you feel was fairly traceable to the Comcast data breach, you may submit a claim for reimbursement of those losses. Those losses might include costs incurred with placing or removing a credit freeze, charges resulting from identity theft, the cost of credit reports and credit monitoring, and more.
You must submit your claim by September 14, 2026, and you need to include reasonable documentation to support the claim, such as credit card statements, bank statements, invoices, receipts, telephone records, and police records.
You may also request reimbursement for lost time that you spent dealing with the identity theft or fraud. The set reimbursement rate is $30 per hour for up to five hours.
The out-of-pocket losses and lost time reimbursement have a $10,000 payment cap.
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How to file an alternative cash payment claim
If you don't wish to file a claim for lost time or out-of-pocket losses, you may choose to file a claim for an alternative cash payment. The payment is estimated to be $50, but it may be adjusted depending on how many people file claims that are approved. No documentation is required. To request an alternative cash payment, you must submit a claim form by September 14, 2026.
How to opt out of the settlement
If you wish to retain your ability to independently sue Comcast about the data breach, you need to opt out of the settlement. Doing so means you don't receive any benefits. To exclude yourself, you'll need to submit a written request for exclusion to the settlement administrator by July 1, 2026.
If you don't specifically opt out, you'll give up your right to start or continue a lawsuit, or to be part of any other lawsuit against Comcast regarding the data breach.
When payments should go out
Before payments are sent out, the court must hold a final hearing to approve the settlement, which is scheduled for August 5, 2026. If appeals are filed, they must be resolved before payments go out, which could extend the timeline.
In addition to payments, the settlement requires Comcast to pay for and provide identity defense services to any member of the lawsuit. Even if you don't file a claim, you may apply for the identity protection services.
You can find more information on the settlement website, ComcastBreachSettlement.com.
Beware of settlement scams
Class action settlement scams are becoming common, so it's important to make sure that any communication you receive about a settlement is legitimate. If you receive a notice that you may qualify for a settlement payout, look up the official settlement website on your own to verify the information on the notification is legitimate. You may also Google the case name. Avoid clicking on any links in an email or text that you receive, since those could be malware or phishing links. The only legitimate site for this settlement is ComcastBreachSettlement.com.
Watch out for common red flags, too. While a claims administrator may need a mailing address, phone number, email address, or Venmo username, they should never request your Social Security number or bank account information. Any requests for processing fees, filing fees, or upfront payments are a red flag, since you should never have to pay to receive a settlement payout.
Bottom line
If you received notification that your information was involved in the Comcast data breach, you may be able to submit a claim for a settlement payout. If you're unsure of whether you qualify, you may contact the settlement administrator for clarification.
Be sure to carefully review the deadlines to file a claim, since they're coming up quickly. The settlement payout might help boost your bank account, so check back on the settlement website frequently for any updates.
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