Your Social Security check doesn't have to get smaller for you to feel like you're getting less. Mark Cuban has warned that when retirees struggle to reach Social Security or fix problems with their payments, the result could feel a lot like a benefit cut.
That could be especially difficult when you're living on just Social Security and every monthly payment has a job to do. Here's why Cuban believes access to the agency belongs in the conversation about Social Security cuts and what it could mean for your monthly income.
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The policy behind Cuban's Social Security warning
In March 2025, SSA announced stricter identity-verification rules that would have required some people to visit a field office in person for transactions they'd previously handled by phone. For older adults who couldn't easily use the agency's online services or get to an office, something as routine as dealing with a claim could have become much harder.
Mark Cuban reacted sharply on Bluesky, saying the changes were "making it more difficult for seniors to get their checks." He called the approach "a back door way to cut SS benefits. Horrific."
SSA later backed away from the broader telephone restrictions after public pushback. The policy changed, but Cuban's warning raised a bigger question about what happens when the money is still there but getting help to access it becomes harder.
How access problems could end up costing you
A delay in getting help from Social Security could cost you when there's a deadline involved. For instance, retirement and some survivor claims filed after full retirement age generally come with no more than six months of retroactive benefits. If it takes too long to get a claim sorted out, you could miss payments you might otherwise have received.
You also generally have 60 days to appeal an SSA decision. If you're already having trouble getting answers, that deadline could leave you with less time to figure out what went wrong and respond.
Problems with your earnings record could follow you into retirement, too. Missing wages could leave Social Security calculating your benefit from an incomplete work history if the error isn't caught and corrected.
Even the decision about when to claim could be affected. If dealing with Social Security feels difficult enough that you file earlier than planned, you could end up with a smaller monthly check for retirement.
What happened when Social Security offices became harder to reach
When Social Security gets harder to access, research suggests some people may never make it through the benefits process.
One study published in the American Economic Journal found that when an SSA field office closed, the number of disability benefit recipients in the surrounding area fell by 16%, while applications dropped about 10%. The drop was larger among people with less education and those with moderately severe conditions.
A separate SSA-sponsored study found a similar pattern when field offices stopped offering in-person service during the pandemic. Disability applications fell 6%, and many people who previously would have applied in person turned to the phone instead. Online applications didn't increase enough to make up the difference.
In both cases, making in-person help harder to access was followed by fewer people applying for or receiving benefits.
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How Social Security service is looking in 2026
Social Security's latest numbers look much better than they did during the tougher stretch from 2023 through 2025. By June 2026, SSA reported an average phone wait of under 50 minutes, with about 90% of calls answered. Field-office waits were under 21 minutes, while disability decisions were taking about 34 fewer days than a year earlier.
Those improvements have come since Cuban raised his concerns in 2025. For beneficiaries trying to get help with a claim or payment, shorter waits could make dealing with Social Security a little easier.
A few ways to protect the benefits you're owed
If you're getting close to filing for Social Security, contacting SSA early could help protect the date tied to your claim. In some cases, the agency could record a protective filing date even if your appointment or application takes longer to complete.
You could also check your earnings record on ssa.gov from time to time so any missing or incorrect wages are easier to catch. If something looks wrong and you contact SSA about it, keep a note of when you called or visited and what was discussed.
If you're having trouble reaching the agency by phone, visiting your local field office in person and requesting a receipt or confirmation number for any transaction creates a paper trail that could protect you if something goes wrong.
Bottom line
Cuban's "back door" warning is a good reminder that your Social Security check only goes so far if a delay or payment problem keeps the money from reaching you when you need it. That could be especially frustrating when you've already counted on that income to cover your monthly expenses.
A little preparation could help you avoid money mistakes if something goes wrong. Keeping an eye on your account and dealing with problems early could make it easier to protect the income you worked for and head into retirement with one less thing to worry about.
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